Frequently Asked Questions
Why is the cost of my order increasing at checkout?
At checkout, your total is presented in AUD as we are an Australian based business. The currency shown when adding to cart is the final amount you will pay. You can trust that you will only be charged the agreed upon amount in your currency or receive a full refund.
What is Diamond Art, and how does it work?
Diamond Art, also known as Diamond Painting, is a relaxing and creative craft. It involves placing colourful acrylic diamonds onto a coded adhesive canvas to create stunning mosaic-like designs. Simply follow the provided instructions for a dazzling result!
What's included in a Belfair Designs Diamond Art kit?
Each Belfair Designs kit includes a high-quality adhesive canvas, premium acrylic diamonds, a diamond applicator tool, a wax pad and a tray for easy application. Everything you need for a beautiful masterpiece!
Are the diamond drills good quality?
Absolutely! Belfair Designs only uses high quality diamonds, ensuring exceptional sparkle and brilliance in every artwork.
Can I get a custom kit made from my own photo?
Yes, we'd love to! Choose your size and diamond shape on our Custom Diamond Art Kit page and upload your photo right there before adding to cart. Clear, bright, high-resolution photos work best. Custom kits ship within 2–3 weeks of ordering. Because each kit is made just for you, custom kits can't be returned for change of mind, but faulty or damaged kits are always covered.
I'm a beginner. Should I choose circle or square diamonds?
Our kits are designed for all skill levels, from beginners to experienced artists. If you have never tried diamond art before, we recommend starting off with the circle diamonds as they are more forgiving and can be completed slightly quicker.
What is the expected delivery time for pre-orders?
In-stock kits are packed and posted within 2–3 business days. Pre-order kits ship within 2–3 weeks (sooner if we can). Custom kits ship within 2–3 weeks of ordering. Once posted, delivery usually takes 2–7 business days in Australia and 5–20 business days overseas.
What if I receive a damaged or incomplete kit?
We apologise for any inconvenience. Contact our customer support team immediately via our email or social platforms with your order details, and we'll promptly assist you with a replacement or refund.
What if I run out of drills or need extra supplies?
Contact our customer support team, and we'll be happy to assist you with replacement drills or additional supplies.
Are there any safety concerns with using the products?
While our Diamond Art kits are suitable for ages 10+, please exercise caution with small children and pets. The diamond drills are small and could pose a choking hazard if ingested.